Contact Hostpaedia

Questions about domains, hosting, VPS, dedicated servers, billing or anything else — we're here to help. Support is private and crypto-native, with no phone queues.

Two inboxes, two jobs

• Orders, billing, DNS and “is my server up”: [email protected].
• Spam, phishing, malware or an illegal site: [email protected]. That address is not for a password reset.

What to include

1. The account email, so the ticket can be matched. Do not attach a passport.
2. The order or the domain name. A screenshot of the dashboard error is enough.
3. For abuse, the URL and the time you saw it. A demand for someone else's identity documents will not be fulfilled from this inbox.

Logged-in customers can also open a ticket in the dashboard and read the reply there. There is no phone queue and no KYC step before a human answers.